Designing a User-driven DAM Experience, Part 3

[Read more]

Manage Your DAM Expectations

Or, how getting a DAMS is like buying and owning a home

[Read more]

AVP Tips to Manage Your DAM Expectations Video

AVP DAM System Specialists Kara Van Malssen and Kerri Willette talk through tips on how to manage expectations during a DAMS launch. The tips are from a recent AVP blog post Manage Your DAM Expectations and based on Van Malssen’s white paper Scenario Planning for a Successful DAM Journey.

[Read more]

Digital Preservation Go!

Take your first, next step to long-term digital preservation with AVP.

[Read more]

Scenario Planning For A Successful DAM Journey

Getting to Success: A Scenario-driven Approach for Selecting, Implementing, and Deploying Digital Asset Management Systems

Usage scenarios are simple narrative descriptions of current or future state use of a system. For DAMS initiatives, scenarios are an important tool that can be used throughout all stages: selection, implementation, launch, and beyond. Scenarios are a lightweight, simple, clear, and effective method for defining the goals and intended use of a system. They help facilitate communication between stakeholders and vendors, providing a starting point for ongoing conversation that ensures all parties have equal footing in the discussion. This paper provides a definition of scenarios, describes their key features and structure, identifies their benefits, and offers recommended practice for using scenarios throughout the lifecycle of a DAM deployment process. 

This paper was originally published in the Journal of Digital Media Management, Volume 7 (2018-19). 

Introduction

Organizations embark on digital asset management selection and implementation efforts for a number of reasons: to create a centralized library of assets, to enable efficient collaboration between departments, to improve review and approval processes, to streamline multi- or omni-channel distribution, and more. In all cases, the end goal is undoubtedly the same: to successfully transform some aspect of how the organization works, and to affect meaningful and productive change that will ultimately allow the organization to better serve its mission and stakeholders.

When the need for change and the opportunity for improvement is first identified, agreed upon by the relevant stakeholders, and given the green light by senior leadership, the possibilities are exciting. But it is well known that organizational change efforts can be long and difficult. Statistics and stories abound on the high failure rate of technology projects.¹ Categorically speaking, digital asset management is no exception. Selecting the right technology is a daunting task. Implementation is yet a further hurdle. Things can get even more difficult at the launch and roll-out stages. Reaching the end goal can take years of sustained effort. This is not to say that embarking on technological change is not a good idea, or that it shouldn’t be undertaken. Rather, acknowledging the inevitable challenges, and identifying ways of mitigating them, should be an important aspect of planning.

Undoubtedly, one of the key challenges throughout digital asset management system (DAMS) selection and implementation process is clearly defining the system goals, getting agreement on these goals from all internal stakeholders, and ensuring that those goals are well understood by the system developer or vendor. This challenge persists throughout all phases of the project, as goals evolve through different stages. Author Mike Cohn describes software development (or, as is being discussed in this paper, procurement and implementation) as a communication challenge between the technologists who build the software, and the business or customers that will use it. Cohn notes that communication between these groups is fraught with potential for error, stating: “If either side dominates these conversations, the project loses.”² Because these groups approach the work from such different backgrounds and perceptions, it can seem as if they are speaking different languages. 

However, there are tools and methods that can be used to help manage the change process, level set the conversation to a shared understanding and common set of terminology, and ensure strong communication between all involved parties. For technology efforts like digital asset management implementations, usage scenarios (hereafter, scenarios”) are one of those tools. Usage scenarios put the user front and center, a reminder that the technology is being implemented to serve people and help them achieve specific goals. Scenarios are created by the business, and used as a starting point for conversation around stakeholder needs and goals with technologists. Scenarios describe a situation in which one or more users would execute a task or set of tasks using a system. They ground the conversation in a consistent and easily understood format, providing a starting point for ongoing communication and action, helping ensure that no one side will dominate. And, importantly, scenarios keep the why of the project at the front and center, a question which will be continually revisited throughout.

This paper explores a few ways that scenarios can be used throughout the DAMS selection, implementation, and deployment process. It argues that a set of scenarios that are agreed upon by all key stakeholders provide a meaningful testbed of information that can serve as a tool for ensuring consistency, transparency, and measurability, connecting all phases of the technology implementation lifecycle. While this paper is written with the perspective of the DAMS manager/owner in mind, system vendors may also find these recommendations useful to incorporate into the client onboarding process.

Defining Scenarios

Usage scenarios are narrative descriptions of interactions between one or more users and the system. Most importantly, scenarios are stories. Advocates Mary Beth Rosson and John M. Carroll note that scenarios, “consist of a setting, or situation state, one or more actors with personal motivations, knowledge, and capabilities, and various tools and objects that the actors encounter and manipulate. The scenario describes a sequence of actions and events that lead to an outcome.”³

The idea of using scenarios in system design gained strong support in the early 1990s. Finding that using requirements alone defined a limited view of the system, and most importantly, lacked the human component, engineers began to explore the use of scenarios as a technique to compliment the requirements development effort. As human-computer interaction emerged as a critical area of research and development, numerous papers, books, and tutorials were contributed to the growing volume of literature on this topic. Scenario-based design and development is also closely aligned to the human-centered design process, or design thinking, which is an approach to creative problem solving that focuses on understanding human needs first.

Scenarios are attractive and widely used in technology development and deployment projects for a number of reasons, perhaps most importantly because of their simplicity. Requirements engineering author and thought leader Ian Alexander notes that, “Scenarios are a powerful antidote to the complexity of systems and analysis. Telling stories about systems helps ensure that people—stakeholders—share a sufficiently wide view to avoid missing vital aspects of problems.” He adds, “Scenarios are applicable to systems of all types, and may be used at any stage of the development life cycle for different purposes.”⁴

Scenarios describe expected every day use of the system, and can be created from different viewpoints to serve different functions. Two of these views that will be explored in this paper are defined by researcher Alistair Sutcliffe:

• “a story or example of events as a grounded narrative taken from real world experience,” and,
• “a future vision of a designed system with sequences of behaviour and possible contextual description.”⁵

The future-facing scenario perspective will be most useful during selection, implementation, and launch phases of a DAMS initiative, with a shift to current state scenarios during and following launch.

Creating Scenarios

Scenarios are fairly simple and quick to create. They don’t require specialized knowledge or expertise to develop, although following a few best practices will result in more effective scenarios. Their greatest strength is that they are easy to understand and thus it is easy for the stakeholders they represent to provide feedback on them.

When drafting scenarios for DAMS projects, authors should considering including, at minimum: 

• Unique Identifier for each scenario
• Title/simple description
• List of participating actors (archetypal personas based on the organization’s users and roles)
• Narrative description (1-4 paragraphs)
• Expected outcome or success criteria (the things that must be true for the scenario to be accepted by stakeholders once implemented)

Below is a simple example:

01 Asset Reuse for Marketing Campaign

Actors

Marketing Associate; Intellectual Property Associate

Scenario

A Marketing Associate (MA) needs photos for an upcoming campaign. The MA searches in the DAMS, first by keyword, then using facets to narrow results to images only. She identifies a selection of potential images, and puts 20 images into a lightbox for review. MA shares the lightbox with an Intellectual Property Associate (IPA) directly via the DAMS. The IPA receives an email with a link to the lightbox, asking her to review and approve. The IPA approves 12 of the images and denies use of 8. The IPA indicates in the comments that the branding needs to be updated on 2 of the approved images. The system alerts the MA which of the images have been approved. She downloads the images as a batch in the format and size she needs. The system tracks, at an asset level, all interactions and approvals.

Success Criteria

Users can search by keyword and refine using facetsUsers receive email notifications when assets are shared via lightboxes (or similar)Assets can be routed to system users for approvalUsers can clearly approve or deny assets for useSystem allows for users to leave comments visible to other users with appropriate permissionUsers can specify asset download format and resolutionAssets can be downloaded as a batchThe system tracks approval and usage for later reporting

Effective scenarios should:

• Follow the 80/20 rule: At minimum, be sure to capture cases that represent 80% of the institution’s anticipated use of the system. However, don’t entirely neglect the edge cases—some of these may prove critical later on. 
• Be constrained to a specific situational goal and outcome: If a scenario is becoming to long and includes multiple end state goals, consider breaking it into multiple scenarios. However, if you need to describe alternatives, these can be added as an additional component to the original scenario. For example if a scenario describes a checksum validation process, include the successful outcome in the main narrative description (e.g., all files pass), and create an alternative path for the case when there is a failure (e.g., one file does not validate).
• Not be prescriptive: In their book, The Right Way to Select Technology, authors Tony Byrne and Jarrod Gingras note that when writing scenarios for the purpose of technology selection, “You want to leave it open-ended enough so that the vendor can do the prescribing of how their solution best meets your needs. So, in your stories, talk about what employees and customers do, but don’t go into too much detail about how they do it.”⁶
• Not include subjective or personal preferences: Statements such as, “the user finds the interface intuitive” are not easily measurable as each user will have a different interpretation of “intuitive.”
• Be demonstrable and testable: A vendor should be able to show you how their tool solves the scenario and/or the users should be able to complete the described tasks themselves during testing (see Implementation, below).
• Strive to remove assumption and internal biases: It may help to enlist an objective third-party to help create scenarios, or provide feedback on existing drafts. Internal stakeholders are more likely make assumptions—such as using terminology that holds an agreed upon meaning within the institution, but may be interpreted differently by others—that an external party would not.

Selection

In his paper “Scenario-based Requirements Engineering,” Sutcliffe states: “Scenarios are arguably the starting point for all modelling and design, and contribute to several parts of the design process.”⁷ System selection and/or development is a typical starting point for scenario creation. At this stage, scenarios serve several primary functions. 

First, scenarios create agreement and buy-in amongst stakeholders about how the future system should work. Before a DAMS RFX is issued, a team should spend considerable effort defining and documenting what they would like the system to enable at their organization, and goals for how they would like the system to work. This documentation will take several forms, including business requirements (why the system is desired), functional requirements (what the system should do, at a granular level), and non-functional requirements or constraints (including technical and hosting requirements, performance requirements, format and other data requirements, etc.). Scenarios accompany these to round out a set of requirements.

At this stage, it is especially important that this process is inclusive of all key stakeholders—in the experience of this author, some DAM failures can be traced to the requirements process not involving the right people, and important needs not being considered during selection. By participating in the scenario development process, stakeholders are given the unique opportunity to think creatively about how they want to be able to work in the future, and what those improvements will look like compared with their current situation. This also helps people feel invested in the system selection process, and will help them see themselves as users of candidate systems that are demonstrated, which will result in more meaningful input during the final decision process.

For an RFX, typically around 6-12 scenarios will be created. Each scenario should describe a typical use of the system. When sketching out ideas for scenarios, it is not uncommon to find multiple ideas that ultimately illustrate the same set of functionality, with a few slightly different parameters (e.g., organizing assets from an event, organizing assets for a project). In these cases, only one scenario that captures this set of goals needs to be created. For the benefit of stakeholders who may become disappointed or frustrated if their needs are not explicitly reflected, the scenario may include a section listing “also applicable to” workflows.

Scenarios created for the purpose of DAMS selection should reflect future state, and paint a picture of what the organization expects the system will enable once it is launched. This author has helped numerous organizations draft scenarios for DAMS, and finds that often stakeholders struggle with two aspects of this process: 1) shifting their thinking to the future, rather than current, state, and 2) committing to scenarios when the workflows haven’t been finalized yet. Stakeholders will often need coaching and multiple rounds of feedback to help them overcome the first hurdle. For the second, it is important to remember that at this stage, scenarios don’t need to align perfectly to future workflows. These will not have been defined yet, and if they have, they will undoubtedly be tweaked following the implementation of new technology.

The second function of scenarios at this stage is that they illustrate for software vendors/developers how the system will be used. Scenarios allow vendors to better understand the institution and the goals of the RFX, and to craft more tailored responses. Scenarios give a sense of the different actors, and their roles and motivations. They bring to life specific individual requirements and tie them to real-world usage. When reviewing an RFP with a list of business, functional, and non-functional requirements, vendors can only gain a certain degree of understanding of how an organization will use the system. By adding a set of scenarios, those requirements come to life.

Scenarios can also become an important part of the vendor’s proposal. By including a scenario worksheet, and asking vendors to describe how their system would fulfill each scenario, an organization can not only learn more detail about how each system works, but can also get a sense of how well the vendor understands their needs and goals through their response. Vendors can be asked to include additional information including preconditions (configuration, customization, or other set up that must be in place before the scenario can be fulfilled) and an estimated timeline for implementation so that this scenario can be tested by users. This information helps reveal which systems are more readily able to support the organization’s needs out of the box, and which will require (potentially costly) customization. These responses can become an important criteria amongst others (budget, requirements alignment) that are used to narrow down a field of candidates to 2-3 that can be invited for demonstration.

The previous scenario example can be transformed into a vendor response table as follows (blue shaded cells to be completed by respondents):

01 Asset Reuse for Marketing Campaign

Actors

Marketing AssociateIntellectual Property Associate

Scenario

A Marketing Associate (MA) needs photos for an upcoming campaign. The MA searches in the DAMS, first by keyword, then using facets to narrow results to images only. She identifies a selection of potential images, and puts 20 images into a lightbox for review. MA shares the lightbox with an Intellectual Property Associate (IPA) directly via the DAMS. The IPA receives an email with a link to the lightbox, asking her to review and approve. The IPA approves 12 of the images and denies use of 8. The IPA indicates in the comments that the branding needs to be updated on 2 of the approved images. The system alerts the MA which of the images have been approved. She downloads the images as a batch in the format and size she needs. The system tracks, at an asset level, all interactions and approvals.

Success Criteria

Users can search by keyword and refine using facetsUsers receive email notifications when assets are shared via lightboxes (or similar)Assets can be routed to system users for approvalUsers can clearly approve or deny assets for useSystem allows for users to leave comments visible to other users with appropriate permissionUsers can specify asset download format and resolutionAssets can be downloaded as a batchThe system tracks approval and usage for later reporting

Solution Description

Response:

System Preconditions

Response:

Estimated Implementation Timeline

Response:

Additional Documentation

Finally, scenarios provide a testbed of material for system demonstrations, enabling an apples-to-apples comparison of how different systems would fulfill each situation. Once the candidate pool is reduced to a handful of top systems, asking all of these vendors to demonstrate the same subset of scenarios (typically 3-5) and using assets and metadata provided by the organization enables stakeholders to get a real sense of how the system will work. In contrast to a standard demo, which the vendors have rehearsed time and again and are designed to show the best of the system, scenario demonstrations can reveal flaws and aspects of the site that are less streamlined. In other words, they help demonstrate how it really works for the specific users.

Implementation

Scenarios can play a vital role during the implementation process by providing a foundation for further refinement of requirements and definition of completeness for launch phases. One way to approach DAMS implementation is to use an Agile framework. As noted by the Agile Alliance, Agile is simply, “the ability to create and respond to change.”⁸ Agile emerged as an approach to building software so that inevitable changes in focus and priority could be easily managed. Frameworks such as Scrum, which emphasizes cross-functional project teams and consistent development cycles known as “sprints”, have been applied to other contexts outside of software development. Agile is an ideal fit for DAMS implementation, given the number of stakeholders and unknowns, and the need for clear structure and communication. 

Scenarios provide an excellent starting point for the development of user stories, a human-centered communication tool from the Agile community, which describes individual system features from the perspective of a user. Once a DAMS has been selected, the original scenarios should be revisited. During the time between system selection and the engagement with a DAMS vendor or developer, additional needs may arise. Scenarios provided in the original RFX likely need to be updated, refined, or expanded. Additional scenarios may need to be added. 

Following the revision process, a set of agreed upon implementation scenarios will be available. These can also be deconstructed into discrete individual user stories, which take the format:

As a _[actor]_ I want _[goal/desire]_ so that _[benefit]_. 

User stories can be written for each functional aspect of the system that is described in a given scenario, ensuring that all success criteria are met. User stories can be accompanied by acceptance criteria, which are conditions that must be satisfied in order for the product to work as intended by stakeholders.

For example, given the previous scenario example, a number of user stories and acceptance criteria can be derived. Two examples might be:

Story	Acceptance Criteria
As a Marketing Associate, I want to be able to share a collection or lightbox of selected assets with another user so that I can request approval for use in a campaign	User 1 can create a lightbox and share with another userBoth users can access the same collection/lightbox
As a Marketing Associate, I want to be notified once assets I have selected are approved, so that I know when they are ready to download.	User 1 routes a selection of images to User 2 for approvalUser 2 indicates approval of selection within the systemSystem sends email notification to User 1

These can be categorized according to type (e.g., search, metadata, integration), and can be prioritized according to their importance for the relevant stakeholders. The user stories can then be delivered to the system vendor, along with the scenarios, for initial setup and configuration of the system, and/or to internal stakeholders responsible for additional configuration. 

Once a set of initial user stories are created, two testbeds of material will now be available:

1. User stories, which can be tested and validated individually, according to provided acceptance criteria
2. Usage scenarios, which can be tested and validated by the identified actors to ensure that the entire workflow can be completed, according to the provided success criteria

The user stories derived from implementation scenarios will not reflect all the requirements that users have for the system, but it will provide an initial set of stories that are rooted in the original scenario, which will become useful as the launch phase approaches. As implementation proceeds, and new needs arise, new requirements can continue to be created in user story form. 

Getting to Launch

A scenario-driven approach to DAMS selection and implementation enables what can be termed test driven deployment. This concept is borrowed from test driven development, an approach to iterative software development that relies on writing tests first, then writing code to reach a minimum level of functionality required to pass those tests. In test driven deployment, scenarios and user stories are tests in and of themselves, and thus become an ongoing component of implementation and launch phases of DAMS deployment. Throughout implementation (and beyond), the scenarios and user stories will become important tools for testing, providing feedback, and measuring progress toward launch goals. Again, this process will naturally fit into an Agile framework. 

It is important to establish a clear scope for an initial launch candidate. This scope should include definition of the user stories that must be completed and validated. Bear in mind that users needs will continue to evolve and grow, so keeping a backlog of stories to be prioritized and addressed over time is critical. However, communicating the goal of incremental deployment, and maintaining a transparent user story backlog will help manage user expectations and avoid scope creep.

Acceptance of the initial launch candidate will require completion and validation of all user stories prioritized for this milestone. Prior to engagement of end user groups, all user stories should be tested and validated by the DAMS owner/manager, then by key stakeholders. This exercise will likely result in discovery of bugs, incomplete stories, as well as some additional user stories that need to be implemented prior to full acceptance, and should be communicated back to the vendor. Maintaining use of the user story format will ensure consistency in communication throughout this back and forth process.

As launch approaches, teams will begin testing and training within the system. One useful test is to ask these groups to walk through the relevant narrative scenarios and success criteria, working through the outlined steps within the system, and determine if they are sufficient for launch. While additional user acceptance testing may be performed as well, scenario tests are important for tying deployment back to original requirements that stakeholders are already familiar with.

This entire cycle can continue as additional teams are brought on to the system. New teams who weren’t engaged in the initial selection and implementation stages should go through the same process, starting with the development of scenarios, followed by the create of prioritized user stories. Scenarios can also be used to craft meaningful and easy-to-digest training materials, and used as part of training sessions. Providing new users with example situations help make the system more relatable.

Ongoing Improvement

Scenarios can also play an important role over time to create system improvements. For system enhancements, scenarios can be used to communicate the future state goal, and the changes that might be required to reach that state. For bugs or other issues, scenarios can be used to describe the user’s experience when they perform a given task, or what happens when things are not working as expected. In this case, the framing of the scenario should shift from future state (as has been suggested throughout this paper) to current state, which is the other type of scenario defined by Sutcliffe: “A story or example of events as a grounded narrative taken from real world experience.”⁹ The scenarios created at this stage could be termed what Sutcliffe refers to as “problem statement scenarios.”

Furthermore, ongoing user testing should also be an important part of a DAM program, so that the product owners can understand how users are working in the system, and what improvements could make their experience better. Scenarios provide an excellent starting point for the creation of task-oriented user tests, which can be delivered to participants in moderated or unmoderated sessions.

Conclusion

Scenarios are not a panacea and certainly not the only tool in your toolbox. However, consistent use of this format can facilitate clear communication between all parties involved in the DAMS selection, implementation, and management process. All technology projects run the risk of failure at worst, and transforming how the organization works at best. Communication is one of several critical factors that will contribute to the outcome.

Scenarios help communicate the project vision. They can support stakeholder engagement and buy-in. They enable traceability of system features to original requirements. They support testing. The simplicity and clarity of scenarios and user stories make them excellent documentation and training resources.

One important advantage of scenarios is that they are extremely lightweight. DAMS initiatives inevitably result in a great deal of documentation, and readers may feel a reluctance to add more. However, the experience of this author is that a set of key scenarios—just a few short paragraphs each—has the potential to make the selection, implementation, and launch processes streamlined and understandable to all stakeholders. As Byrne and Gingras emphasize in The Right Way to Select Technology, “After defining the business case, [scenario creation] is the most important foundational work you will do, so spend time to get it right.”¹⁰

References

1. Marr, Bernard, ‘Are these the 7 reasons why tech projects fail? Forbes; September 13, 2016.

2. Cohn, Mike. User Stories Applied. Addison-Wesley Professional; 2004. Page 3.

3. Carroll, John M., Rosson, Mary Beth. Scenario-Based Design. In Jacko, J., Sears A., editors. The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications. Lawrence Erlbaum Associates; 2002.

4. Alexander, Ian, Maiden, Neil. Scenarios, Stories, Use Cases: Through the Systems Development Life-Cycle. 1st Edition. Wiley; 2004. Page 3

5. Sutcliffe, A. (2004) ‘Scenario-based requirements engineering’, in Proceedings of the 11th IEEE International Requirements Engineering Conference, Monterey Bay, CA, 12th September, pp. 320–329.

6. Byrne, Tony and Gingras, Jarrod. The Right Way to Select Technology. New York: Rosenfeld Media; 2017. Page 43.

7 Sutcliffe, ref 5 above

8. Agile Alliance. (n.d.) ‘Agile 101’,(accessed 9th April, 2019).

9. Sutcliffe, ref 5 above

10. Byrne and Gingras, ref 5 above.

AVP’s Digital Asset Management for Museums & Cultural Heritage

AVP is an information innovation firm. 

We bring a cross-disciplinary team of experts to help organizations transform how they protect, manage, and use data and digital assets. AVP’s expert team has over 15 years of experience designing holistic, user-based solutions to protect and deliver cultural heritage content to key audiences. We work alongside you to create impactful digital asset management solutions tailored to your organization and empower you to grow and sustain them.

AVP Digital Asset Management Services Map for Museums & Cultural Heritage

Plan

• Digital Asset Management Strategy
• Roadmapping
• Resource Planning & Advocacy

Launch

• Implementation Planning
• System Configuration
• Digital Asset Security
• User Testing

Pilot

• UX Research & Design
• Machine Learning/AI
• MVP Development

Breakthrough Workshops

• Lightning Decision Jam
• Creating a Guiding Vision
• Data Selection & Prioritization
• Search, Browse, and Discovery

Build

• Custom Software Solutions
• Workflow Automation

Connect

• Data Migration
• System Integration

Key

• Plan
• Select
• Launch
• Build
• Pilot
• Connect

Who We Work With

We have been honored to partner with some amazing museums and cultural heritage organizations:

• Smithsonian Institution
• Museum of Modern Art (MoMA)
• Library of Congress 
• National Museum of American History
• National Gallery of Art
• The Frick Collection
• John F. Kennedy Presidential Library Foundation (Library & Museum)
• United Nations
• United States Holocaust Memorial Museum
• Wisconsin Veterans Museum
• Rock and Roll Hall of Fame
• Country Music Hall of fame
• The Huntington

Each client had distinct goals and objectives and a unique mix of people, assets, budgets, systems, policies, and workflows. AVP’s cross-disciplinary team of digital asset management experts helped chart a path to success and deliver impactful results using a combination of the following services:

• AVPPlan to define a path toward successful outcomes through effective and sustainable asset management
• AVPSelect to narrow down which technologies best fit client requirements, use cases, and budget 
• AVPActivate to launch, build, grow and expand an organization’s digital asset management program
• AVPExplore to prototype, test, and deploy different concepts to bring your ideas to life

Smithsonian Institution: Preserving the Nation’s Past, Preparing for the Future

AVP has had the pleasure of working with the Smithsonian Institution on a few occasions to deliver:

• A comprehensive look at the current state of preservation operations
• Analyzed risks and gaps
• Top challenges and corresponding recommendations
• Policy improvements to support digital preservation

Our deliverable included eight overarching phases to ensure the Smithsonian’s valuable digital content persists far into the future.

What Our Clients Are Saying

“They are highly knowledgeable, are experienced working with museums and cultural institutions, extremely professional and focused.”

National Museum Client

“What sets your team apart is the way you combine top subject matter expertise with great listening and communication skills.”

Public University Client

“I most appreciated the initiative, flexibility, as well as the creativity they were willing to provide during this process…I was most impressed by the high quality of customer service provided.”

Private University Client

“…People were pleasantly surprised about the clarity of the report and presentation, particularly on a topic that is historically dry and goes over people’s heads.”

National Museum Client

“Highly intelligent, professional approach to assessing our needs and very reliable timetable, budget adherence and super deliverables.”

National Museum Client

“They have a strong work ethic and are very responsive to customer needs.”

National Museum Client

Put Your Digital Assets to Work

Ready to put your digital assets to work?
AVP’s approach to digital asset management encompasses digital preservation, digital collection management, DAM, and MAM to maximize the value of these assets to the organization and its internal and external users.

Free DAM Workshop with AVP Optimizing DAM for User Success” April 12

Join AVP for a free, interactive workshop designed to help you improve your users’ digital asset management experience at 1 PM EST on April 12, 2022. During the workshop, AVP Director of Consulting Kara Van Malssen will lead participants through user-centered exercises that DAM program leaders can utilize to create a more useful search, browse, discovery, and usability experience. In this workshop, you will learn how to:

1. Understand users’ mental model of assets so that they can be organized and presented in meaningful ways
2. Identify common search and browse terminology so that assets can be made findable in ways that match users’ search behavior
3. Identify what users want to know about assets so that they can be effectively used

The workshop activities will take one hour, and represent an abbreviated version of similar AVP DAM workshops. Following the workshop, there will be 30 minutes for Q&A with the AVP team and for networking with your DAM peers from different industries. This workshop will be (virtually) hands-on and interactive, so come prepared to participate. Space is limited to 20 participants and registration is not guaranteed but we will do our best to accommodate interest. Limit 2 people per organization, please register separately. 

Click here to apply for the April 12, 2022 “”Optimizing DAM for User Success”” workshop! 

Here are some takeaways shared by past participants of this workshop:

“”A simple but impactful phrase stood out: “”Everyone searches alone.””

“I thought the exercises were really smart in terms of gathering useful input in a way that’s actually fun for the user.”

“”Always keep the user perspective in mind when applying keywords.”

“There needs to be a balance between tags and metadata. They need to be useful for searching (descriptive) but also provide necessary information related to usage (technical, rights).””

“Search and access are separate kinds of DAM functions and have different metadata.”

“A good understanding of how to facilitate the exercises for our team.”

“That we need work with our users to understand tagging possibilities for our event images. At the moment the metadata is more focused on classification.”

Check out these other helpful digital asset management resources from AVP:

• To Build A Successful DAM Program, Adopt A Service Mindset
• Designing a User-driven DAM Experience, Part 1
• Getting to Success: A Scenario-driven Approach for Selecting, Implementing, and Deploying Digital Asset Management Systems
• AVP Tips to Manage Your DAM Expectations (Video)
• Change is hard. Rally around your vision.

We know what it takes to implement and launch a successful DAM. Our experts are always two steps ahead to ensure that surprises and oversights are eliminated, your DAM implementation meets your needs, your launch is smooth, and your users are delighted. We offer implementation packages or can create a tailored service based on your needs. Ready to talk about your project? Get in touch!

AVP Is Hiring An Analytical And Creative Data Specialist Consultant

AVP is looking for talented, diverse, energetic, and creative folks to join our fantastic team of consultants, and right now we are hoping to find a data specialist.

At AVP, we partner with amazing organizations to help maximize the value of their data and information assets. We untangle complex data management challenges and enable organizations to protect, manage, and leverage their assets through our consulting services, software products, and custom software development services. We holistically straddle human, business, and technology aspects of each challenge, apply proven and rigorous approaches, and collaboratively partner with customers to innovate and overcome. We love solving big, complex, difficult problems that have a huge positive impact on people and organizations. Take a look at our portfolio and you’ll see what we mean. Recent and upcoming projects include building experimental machine learning and crowdsourcing workflows for Library of Congress Labs Humans in the Loop, aggregating public datasets and creating a data access portal for Save the Black Press with Black Voice News, History Pin with Shift Collective, and researching researching open A/V streaming media and annotation protocols AudiAnnotate Audiovisual Extensible Workflow (AWE) project with University of Texas.

We are deeply committed to creating a more equitable and inclusive world. We pursue our values through our work, ensuring that accurate and authentic data is available and used to create breakthrough solutions and solve knotty problems. We also stand firmly committed against systemic racism and all other forms of oppression; and hold ourselves accountable for taking actions that reflect our values. With these values firmly in place, we invite potential team members who share our commitments and reflect a diverse array of lived perspectives and experiences.

We are seeking a data management consultant who can help bridge our consulting and software development services and products. This role will work on a diverse set of projects and challenges, including data migrations, system integrations, web and desktop application development, and data warehousing development. The one thing that is common to all of them: a lot of data.

Read more below and apply!

P.S. If you’re not interested in or available for this position, but know someone who is, we would really appreciate it if you passed this along!

What you’ll do

As a consultant with AVP, each day will be different, but rewarding.

• You will work with incredibly diverse organizations, from media and entertainment companies to financial organizations, hospitals to university libraries, tech companies to governments
• You will work closely with our software development team as a subject matter expert (SME), data analyst, or project manager
• You will work closely closely with clients to identify needs and scope projects that meet the organization’s most pressing data management challenges
• You will formulate, test, and refine solution hypotheses
• You will gather a ton of information. You will interview stakeholders and users. You’ll craft and facilitate workshops. You will listen, observe, read, and probably spend a lot of time digging into datasets.
• You will spend a lot of time working with data — understanding and analyzing data sources, modeling data, mapping data, transforming data, normalizing data, and more
• You will help oversee software development projects by acting as a scrum master and project manager
• You will translate user and stakeholder requirements into easily understood and manageable documentation for developers
• You will always be looking for ways that we can improve, sharing your suggestions with the team, training and mentoring others, and creating internal documentation

A little about you

• You are a strong collaborator and an independent thinker
• You bring diverse identities and experiences. You are culturally competent.
• You are curious, always eager to dig a little deeper to figure out the why and how
• You are analytical and creative. You see connections between seemingly unconnected things
• You have experience working with structured and unstructured datasets
• You have experience writing SQL queries
• You are not necessarily a software developer, but can do some scripting in Python (or other languages)
• You can translate between users and technologists and create documentation that is useful to both
• You are always learning and improving
• You really care about the details
• You have real world Agile/Scrum and/or project management experience
• You have some knowledge of (or are interested in learning about) the domains of library/information science, product management, UX design and research, and/or business analysis

Bonus points

Optionally, you may have expertise in one or more of these areas:

• You may have experience building relational databases
• You may have some data science, statistics, and/or data visualization experience
• You may have some experience with NoSQL technologies
• You may have experience with (or are interested in learning more about) machine learning and artificial intelligence

If you don’t have one of those four more specific skills, but feel you would be a good fit based on the description above, we still want to hear from you!

What we offer

We work really hard to make working at AVP an amazing experience. We have a team full of truly exceptional people—the kind you’ll be excited to work with. Here’s how we operate:

Live Where You Want

We’re a distributed team, so you can live and work wherever you want. In late 2020, most people are used to working remotely, but we’ve been doing it for years, and will continue to once the world opens back up. We do have offices in Brooklyn, and Madison, WI—if you live in one of those areas, our crews there would love to have you. The rest of us are scattered around.

Work/Life Balance

We work hard and smart, but we’re in this for the long haul, no need to go crazy on the hours. We strive to make your workload manageable.

Take Vacation

We want you to take vacation. It’s important to get out and do something. We’ll look forward to seeing pictures of your vacation on Slack and hearing about your adventures at the weekly standup after you return. Even if you just need a break to sit on the couch for a week (we all know this feeling these days).

AVP Retreats

We get the whole team together two times a year to catch up, hang out, and plan for the future. In normal times, we’ll go to places like the mountains of Wyoming, the coastline of Florida (in the winter), and the cheese curds of Madison (at all times of year). We take advantage of working together, have strategy and planning sessions, bring in guest speakers and coaches, and do really fun things. The highlight is always hanging out together and having a blast.

Up Your Game

We’re serious about helping you improve your craft. We’ll support your attendance at conferences, online courses, and workshops, buy books and subscriptions. We have a culture of continuous improvement and we love to see our people growing (and teaching us what they learn!).

Benefits

You’ll be a W2 employee with benefits including medical, dental, vision, HSA, FSA, 401k, profit sharing, and more. AVP pays 80% of medical and dental insurance, and 100% of vision insurance. We also contribute 3% to your 401k whether you choose to throw any money in there or not. It vests immediately.

Be Yourself

At AVP we are committed to growing a representative team offering diverse perspectives from different age groups, abilities, races, ethnicities, cultural backgrounds, genders, gender identities, religious beliefs, and other lived experiences. AVP continually strives to promote a culture in which all employees feel included and where all voices are heard and appreciated. Whoever you are, wherever you call home, we want you to feel free to be your authentic self at work; and we want you to know that you will be authentically valued at AVP.

How to Apply

​​​​​​​​​​​​​​If you have a prepared resume, attach it in PDF form. If you don’t have a resume because you aren’t even sure you’re looking to change jobs, that’s fine! An informal list of your work and education history are all we’re looking for. A LinkedIn profile would work too.

Attach a PDF of your cover letter. In your cover letter:

• Introduce yourself and explain why this position is of interest to you, and you would be a great fit. Optionally, please include links to relevant past work and anything else that makes you look good, and describe your role in that work.
• Include a response to the following question: What are two of the most challenging obstacles you have faced when working with large datasets? And how did you overcome them?

Interview Process
Exploratory Interview

This is a high level conversation seeking to find out more about you, your interests, goals and objectives, background. Also to tell you about AVP, our culture, goals and objectives, services and products, and answer any questions you have.

In-Depth Interview

If the exploratory call goes well, one or two AVPeeps will meet with you, focusing in on a chronological walk-through of each job you have held focusing in on five core questions: What were you hired to do? What accomplishments are you most proud of? What were some of the low points during that job? Who were the people you worked with? Why did you leave that job? At the end of the interview we will discuss your career goals and aspirations, and you will have a chance to ask us questions.

Reference Interviews

If the in-depth interview goes well, we will ask you to introduce us to 3 references, representing previous supervisors, people that you supervised, and peer colleagues that you have worked with (as applicable).

All-Team Interview

If the reference interviews go well, there will be an all-team meeting set up with you. This is a chance for the team to meet you and for you to meet the team. The agenda is as follows:

• Round robin introductions of AVPeeps
• Candidate introduction
• AVP questions for you and discussion
• Your questions for AVP

Apply here!

AVP Is Hiring A Curious, Creative, And Analytical Consultant

AVP is looking for talented, diverse, energetic, and creative folks to join our fantastic team of consultants.

At AVP, we partner with amazing organizations to help maximize the value of their data and information assets. We untangle complex data management challenges and enable organizations to protect, manage, and leverage their assets through our consulting services, software products, and custom software development services. We holistically straddle human, business, and technology aspects of each challenge, apply proven and rigorous approaches, and collaboratively partner with customers to innovate and overcome. We love solving big, complex, difficult problems that have a huge positive impact on people and organizations.

We are deeply committed to creating a more equitable and inclusive world. We pursue our values through our work, ensuring that accurate and authentic data is available and used to create breakthrough solutions and solve knotty problems. We also stand firmly committed against systemic racism and all other forms of oppression; and hold ourselves accountable for taking actions that reflect our values. With these values firmly in place, we invite potential team members who share our commitments and reflect a diverse array of lived perspectives and experiences.

Our consultants guide organizations through strategic, tactical, and operational changes that will allow them to utilize data / information / digital assets to deliver impact. We work on all kinds of challenges, from strategic planning and roadmapping, to DAM system selection and implementation, and everything in between. Although each client and challenge is unique, we use consistent approaches that allow our clients to make immediate progress toward their vision.

Read more below and apply!

P.S. If you’re not interested in or available for this position, but know someone who is, we would really appreciate it if you passed this along!

What you’ll do

As a consultant with AVP, each day will be different, but rewarding.

• You will work with incredibly diverse organizations, from media and entertainment companies to financial organizations, hospitals to university libraries, tech companies to governments
• You’ll help organizations find and implement technology, people, and process solutions to their data management challenges
• You will work hand in hand with one or more of our incredible consultants for each project
• You may be invited to support one of our software projects as a subject matter expert
• You will formulate, test, and refine solution hypotheses
• You will gather a ton of information. You will interview stakeholders and users. You’ll craft and facilitate workshops. You will listen, observe, read, and probably spend a lot of time looking at datasets.
• You will synthesize vast amounts of qualitative and quantitative data to identify insights
• You will create and deliver recommendations, which could take the form of a report, a presentation, a training session, or another form appropriate to the situation.
• You will help bring in new business by identifying ways we can continue to support our clients beyond initial engagements, by ensuring our proposals are well crafted to meet client and consulting team needs, and by promoting our work
• You will share your knowledge with the world by creating blog posts, white papers, webinars, presentations, and online courses
• You will always be looking for ways that we can improve, sharing your suggestions with the team, training and mentoring others, and creating internal documentation

A little about you

• You are a strong collaborator and an independent thinker
• You value diverse identities and experiences. You are culturally competent.
• You are curious, always eager to dig a little deeper to figure out the why and how
• You are a gifted interviewer, skilled at drawing out stories and details from stakeholders and users
• You are analytical and creative
• You see connections between seemingly unconnected things
• You can synthesize findings to create meaningful insights, and share those in a succinct but clear way
• You write well
• You can make a compelling and clear slide deck, and present it well too
• You apply perspectives from different disciplines to problem solving and solution building
• You have a background in Library Science, Business Analysis, Organizational Design, Service Design, Product Management, Data Governance, UX Research, and/or Consulting
• You are always learning and improving
• You really care about the details
• You are willing to travel routinely (once that becomes a thing again)

Bonus points

Optionally, you may have expertise in one or more of these areas:

• Digital asset management. Maybe you worked for a DAM vendor or managed a DAM (or similar system) in a previous role
• Data wrangling. You are a whiz at mapping, normalizing, and transforming data
• System architectures. Maybe you were a systems integrator in a past life
• Digital preservation. If you know about this, you know what we are talking about.

If you don’t have one of those four more specific skills, but feel you would be a good fit based on the description above, we still want to hear from you!

What we offer

We work really hard to make working at AVP an amazing experience. We have a team full of truly exceptional people—the kind you’ll be excited to work with. Here’s how we operate:

Live Where You Want

We’re a distributed team, so you can live and work wherever you want. In late 2020, most people are used to working remotely, but we’ve been doing it for years, and will continue to once the world opens back up. We do have offices in Brooklyn, and Madison, WI—if you live in one of those areas, our crews there would love to have you. The rest of us are scattered around.

Work/Life Balance

We work hard and smart, but we’re in this for the long haul, no need to go crazy on the hours. We strive to make your workload manageable.

Take Vacation

We want you to take vacation. It’s important to get out and do something. We’ll look forward to seeing pictures of your vacation on Slack and hearing about your adventures at the weekly standup after you return. Even if you just need a break to sit on the couch for a week (we all know this feeling these days).

AVP Retreats

We get the whole team together two times a year to catch up, hang out, and plan for the future. In normal times, we’ll go to places like the mountains of Wyoming, the coastline of Florida (in the winter), and the cheese curds of Madison (at all times of year). We take advantage of working together, have strategy and planning sessions, bring in guest speakers and coaches, and do really fun things. The highlight is always hanging out together and having a blast.

Up Your Game

We’re serious about helping you improve your craft. We’ll support your attendance at conferences, online courses, and workshops, buy books and subscriptions. We have a culture of continuous improvement and we love to see our people growing (and teaching us what they learn!).

Benefits

You’ll be a W2 employee with benefits including medical, dental, vision, HSA, FSA, 401k, profit sharing, and more. AVP pays 80% of medical and dental insurance, and 100% of vision insurance. We also contribute 3% to your 401k whether you choose to throw any money in there or not. It vests immediately.

Be Yourself

At AVP we are committed to growing a representative team offering diverse perspectives from different age groups, abilities, races, ethnicities, cultural backgrounds, genders, gender identities, religious beliefs, and other lived experiences. AVP continually strives to promote a culture in which all employees feel included and where all voices are heard and appreciated. Whoever you are, wherever you call home, we want you to feel free to be your authentic self at work; and we want you to know that you will be authentically valued at AVP.

How to Apply

Apply by 11:59PM on December 22, 2020.

​​​​​​​If you have a prepared resume, attach it in PDF form. If you don’t have a resume because you aren’t even sure you’re looking to change jobs, that’s fine! An informal list of your work and education history are all we’re looking for. A LinkedIn profile would work too.

Attach a PDF of your cover letter. In your cover letter:

• Introduce yourself and explain why this position is of interest to you, and you would be a great fit. Optionally, please include links to relevant past work and anything else that makes you look good, and describe your role in that work.
• Include answers to the following questions: 1) ​​​​​​​​​​​​​​​​​​​​​​​​​​​​If you were interviewing a client for the first time, what are your first three questions? 2) If you were interviewing a prospective candidate for this position, what would be a good interview question to ask to find out if a candidate really knew their stuff?

Interview Process
Exploratory Interview

This is a high level conversation seeking to find out more about you, your interests, goals and objectives, background. Also to tell you about AVP, our culture, goals and objectives, services and products, and answer any questions you have.

In-Depth Interview

If the exploratory call goes well, one or two AVPeeps will meet with you, focusing in on a chronological walk-through of each job you have held focusing in on five core questions: What were you hired to do? What accomplishments are you most proud of? What were some of the low points during that job? Who were the people you worked with? Why did you leave that job? At the end of the interview we will discuss your career goals and aspirations, and you will have a chance to ask us questions.

Reference Interviews

If the in-depth interview goes well, we will ask you to introduce us to 3 references, representing previous supervisors, people that you supervised, and peer colleagues that you have worked with (as applicable).

All-Team Interview

If the reference interviews go well, there will be an all-team meeting set up with you. This is a chance for the team to meet you and for you to meet the team. The agenda is as follows:

• Round robin introductions of AVPeeps
• Candidate introduction
• AVP questions for you and discussion
• Your questions for AVP

Apply here!

AVP Is Hiring A Senior Software Engineer

AVP is looking for talented, diverse, energetic, and creative folks to join our team of software engineers.

At AVP, we partner with amazing organizations to help maximize the value of their data and information assets. We untangle complex data management challenges and enable organizations to protect, manage, and leverage their assets through our consulting services, software products, and custom software development services. We holistically straddle human, business, and technological aspects of each challenge, apply proven and rigorous approaches, and collaborate with customers to innovate and overcome. We love solving difficult problems that have a positive impact on people and organizations. Take a look at our portfolio and you’ll see what we mean. Recent and upcoming software projects include Library of Congress Labs Humans in the Loop, Save the Black Press with Black Voice News, History Pin with Shift Collective, and AudiAnnotate Audiovisual Extensible Workflow (AWE) project with University of Texas. 

We are deeply committed to creating a more equitable and inclusive world. We pursue our values through our work, ensuring that accurate and authentic data is used to create breakthrough solutions and solve knotty problems. We also stand firmly committed against systemic racism and all other forms of oppression and hold ourselves accountable for taking actions that reflect our values. With these values firmly in place, we welcome potential team members who share our commitments and reflect a diverse array of lived perspectives and experiences.

We are currently growing and developing our software engineering services. We build desktop applications, web applications, data warehousing services, and integration middleware. We transform data and migrate it from system to system. We write data acquisition services and public data APIs. We design digital forensic analysis tools. Although each client and challenge is unique, we use consistent approaches that allow our clients to make immediate progress toward their vision.

We are looking for a Senior Engineer with experience across the entire software development lifecycle to join our team and to lead and contribute to the wide array of development projects we support, as well as to assist in the continued improvement of our operations and infrastructure. Experience building scalable cloud services, distributed systems, and/or database systems would be a plus.

Read more below and apply!

P.S. If you’re not interested in or available for this position, but know someone who is, we would really appreciate it if you passed this along!

What you’ll do

As a Senior Software Engineer with AVP, each day will be different, but rewarding:

• You will work with incredibly diverse organizations, from media and entertainment companies to financial organizations, hospitals to university libraries, tech companies to governments.
• You will develop, design, and test software for SaaS products, desktop applications, web applications, middleware, and data services.
• You will advise AVP and our clients on new technologies.
  
  • NWF Visipec (Data warehouse and public API)
  • Python scripts for acquiring data from the internet from publicly accessible APIs and writing the data to our Postgres warehouse.
  • Python and PL/pgSQL scripts for normalizing and correlating acquired data for Postgres table storage.
  • .Net and C# public API to provide data services for client partners.
  • AWS infrastructure for all server, network, and database services.You will work daily with AVP’s software team — currently a mix of external and internal developers — on an array of development projects for AVP clients. Below is an example of one of our client’s tech stacks:
• You will work daily with AVP’s software team to support and continue to develop AVP’s suite of existing and emerging software products. Below are examples of two of AVP’s product technology stacks:
  
  • Aviary (SaaS product)
    • Integration of external services like IBM-Watson STT, Trint STT, Stripe, and Wasabi Storage.
    • Auto-scaling EC2 instances, Elastic Load Balancing, RDS, and S3 infrastructure in AWS.
    • A harmonious stack of HTML, CSS/SASS, Ruby on Rails, Solr, React.js, and Javascript.
  • Fixity Pro (Desktop application)
    • Java (OpenJDK)
    • Swing UI
    • Paddle subscription integration
• You will collaborate with one or more of our subject matter experts for each project or product.
• You will work closely with clients to identify needs and scope projects that meet their most pressing data management challenges.
• You will design development project approaches, timelines, and outcomes in order to deliver on time and within budget.
• You will formulate, test, and refine solution hypotheses.
• You will help to improve AVP dev ops practices and policies.
• You will look for ways that we can improve, sharing your suggestions with the team, training and mentoring others, and creating internal documentation.

A little about you

• You value diverse identities and experiences. You are culturally competent.
• You are a strong collaborator and an independent thinker.
• You are curious, and eager to dig a little deeper to figure out the why and how.
• You are comfortable working independently and in a team setting.
• You are always learning and improving.
• You really care about the details.
• You are able to research innovative solutions for challenging business/technical problems.
• You have 5+ years of full lifecycle software development/engineering experience in environments that use Agile and Scrum project management methodology.
• You have expertise in at least two development languages; and competency in two others (AVP most commonly uses Ruby, Java, C#, .NET, Python, PHP, and Javascript).
• You have backend data persistence expertise using databases and datastores, preferably SQL-based.
• You have knowledge of network and application security practices.
• You write consistent, efficient, and well-documented code, including the creation of technical documentation for deployment and maintenance.
• You have a working knowledge of continuous integration/deployment processes and systems.
• You bring an ability to debug and optimize code, and to automate routine tasks.
• You are experienced administering web servers, Git repositories, databases, and network services.
• You have experience creating, developing, delivering, deploying, and maintaining online services.
• You have experience developing in the cloud (e.g., AWS, Azure, or Google).
• You are comfortable designing architecture for the processing, storage, and analysis of large structured and unstructured data sets.
• You have some knowledge of (or are interested in learning about) the domains of Library Science, Forensic Analysis, Data Acquisition, Machine Learning, Product Management, Data Modeling, UX Research, and/or Taxonomy.
• You have knowledge of open source coding practices, licenses and technologies.

Bonus points

Optionally, you may have expertise in one or more of these areas:

• Digital audiovisual content. You are familiar with digital audiovisual formats and the common challenges developers face when working with such formats in web applications, storage configurations, and desktop applications.
• Digital asset management. Maybe you have developed for a DAM vendor or implemented a DAM (or similar system) in a previous role.
• Data wrangling. You are a whiz at mapping, normalizing, and transforming structured data.
• System architectures. Maybe you were a systems integrator in a past life.
• Digital preservation. If you know about this, you know what we are talking about.

If you don’t have one of those four more specific skills, but feel you would be a good fit based on the description above, we still want to hear from you!

What we offer

We work really hard to make working at AVP an amazing experience. We have a team full of truly exceptional people—the kind you’ll be excited to work with. Here’s how we operate:

Live Where You Want

We’re a distributed team, so you can live and work wherever you want. As of 2020, most people are used to working remotely, but we’ve been doing it for years, and will continue to once the world opens back up. We do have offices in Brooklyn, and Madison, WI—if you live in one of those areas, our crews there would love to have you. The rest of us are scattered around.

Work/Life Balance

We work hard and smart, but we’re in this for the long haul, no need to go crazy on the hours. We strive to make your workload manageable.

Take Vacation

We want you to take vacation. It’s important to get out and do something. We’ll look forward to seeing pictures of your vacation on Slack and hearing about your adventures at the weekly standup after you return. Even if you just need a break to sit on the couch for a week (we all know this feeling these days).

AVP Retreats

We get the whole team together two times a year to catch up, hang out, and plan for the future. In normal times, we’ll go to places like the mountains of Wyoming, the coastline of Florida (in the winter), and the cheese curds of Madison (at all times of year). We take advantage of working together, have strategy and planning sessions, bring in guest speakers and coaches, and do really fun things. The highlight is always hanging out together and having a blast.

Up Your Game

We’re serious about helping you improve your craft. We’ll support your attendance at conferences, online courses, and workshops, buy books and subscriptions. We have a culture of continuous improvement and we love to see our people growing (and teaching us what they learn!).

Benefits

You’ll be a W2 employee with benefits including medical, dental, vision, HSA, FSA, 401k, profit sharing, and more. AVP pays 80% of medical and dental insurance, and 100% of vision insurance. We also contribute 3% to your 401k whether you choose to throw any money in there or not. It vests immediately.

Be Yourself

At AVP we are committed to growing a representative team offering diverse perspectives from different age groups, abilities, races, ethnicities, cultural backgrounds, genders, gender identities, religious beliefs, and other lived experiences. AVP continually strives to promote a culture in which all employees feel included and where all voices are heard and appreciated. Whoever you are, wherever you call home, we want you to feel free to be your authentic self at work; and we want you to know that you will be authentically valued at AVP.

How to Apply

​​​​​​​If you have a prepared resume, attach it in PDF form. If you don’t have a resume because you aren’t even sure you’re looking to change jobs, that’s fine! An informal list of your work and education history are all we’re looking for. A LinkedIn profile would work too.

Attach a PDF of your cover letter. In your cover letter:

• Introduce yourself and explain why this position is of interest to you, and why you would be a great fit. Optionally, please include links to relevant past work and anything else that makes you look good, and describe your role in that work.
• Include answers to the following questions:
  • 1. What are the three most challenging obstacles you have faced when migrating structured data from one database environment to another? And how did you overcome them?
  • 2. Unit tests are inefficient and cost too much in project overhead. In a few paragraphs, argue for and/or against this point.
  • 3. I do my best work when … ? Please complete the sentence in whatever way you prefer. Please write at least a paragraph to add context to the sentence.

Interview Process
Skill Test and Exploratory Interview

We will provide a skills test for you to complete. Upon successful completion, we will contact you for a high level conversation to find out more about you, your interests, goals and objectives, background. Also to tell you about AVP, our culture, goals and objectives, services and products, and answer any questions you have.

In-Depth Interview

If the exploratory call goes well, one or two AVPeeps will meet with you, focusing in on a chronological walk-through of each job you have held focusing in on five core questions: What were you hired to do? What accomplishments are you most proud of? What were some of the low points during that job? Who were the people you worked with? Why did you leave that job? At the end of the interview we will discuss your career goals and aspirations, and you will have a chance to ask us questions.

Reference Interviews

If the in-depth interview goes well, we will ask you to introduce us to 3 references, representing previous supervisors, people that you supervised, and peer colleagues that you have worked with (as applicable).

All-Team Interview

If the reference interviews go well, there will be an all-team meeting set up with you. This is a chance for the team to meet you and for you to meet the team. The agenda is as follows:

• Round robin introductions of AVPeeps
• Candidate introduction
• AVP questions for you and discussion
• Your questions for AVP

Apply here!

« Previous Page — Next Page »